I'm already a client of the Litho-Krome Company. Do I need to create another account for Litho-Krome ProColor?
Litho-Krome ProColor will carry a few of the products available at Litho-Krome, but will cater to the needs of the professional photographer, while Litho-Krome is more geared towards commercial printing and art reproduction. If you have used Litho-Krome Company in the past, we can assist you in creating an account for Litho-Krome ProColor with your same account number by calling us at 800.572.8028.
I’ve forgotten my login or password. Can you help me?
Of course! You can visit the password recovery page
or call us at 800.572.8028 and we would be happy to assist you!
I already use ROES for another lab. Do I still need to download your version?
Yes. In order for us to receive and process your order, you will need to download and launch the ROES software from our website.
How will I know that you received my order through ROES?
Upon submitting your order through the ROES system, you will receive a confirmation email. Do not exit out of ROES until your confirmation email is received. You will also receive a follow–up email once your order is invoiced and shipped.
I’m not a professional photographer. Can I still order through you?
Litho-Krome ProColor is a professional print lab that caters to professional photographers. We do not offer services to consumers.
Do you store my images after an order is placed?
We do not keep or store clients’ images that are submitted through ROES. To place a duplicate order, you will need to re-submit it through ROES. You can also amend your ROES settings to back up your orders.
How can I cancel an order once it’s submitted?
Contact Litho-Krome ProColor immediately at 800.572.8028 to cancel orders for any reason. We are not responsible for duplicate orders placed and cannot cancel orders that have already been printed and charged.
How can I guarantee that the color on my prints matches the color on my monitor?
Calibrating your monitor is imperative to ensuring superb print results and eliminating shifts in color. You can do this using a calibration device or, upon registering for a new account, request a set of test prints from our lab by emailing us at email@example.com
Do you offer sample swatches of your paper?
Yes. Upon registering on our website, we will send you a Welcome Packet which includes samples of our photographic prints and finishes as well as our press printed papers.
What is your estimated production and delivery time?
Normal turnaround times for our photographic prints and press printed cards is typically 24-48 hours in house. Canvas and fine art print creation time is two to five days. Special, large quantity, and custom orders can increase turnaround times, as well as orders placed during the holidays. However, we make every effort to process and produce each order efficiently.
We use FedEx Ground unless otherwise requested and takes two to five business days. (Holiday shipping times may vary.) If you are concerned about receiving an order in a specified time, we do offer rush services.
Do you have a minimum order?
We have a $12 minimum order. Minimum order quantities vary according to product. Please refer to the product pages for requirements.
Do you offer drop shipping?
Yes, we drop ship at no additional cost. Drop-shipped orders are brand-free, which means our name will not appear anywhere on the packaging.
What file format do you prefer?
We accept high-resolution jpeg files through our ROES system.
What happens if I receive my order and it’s damaged?
We pride ourselves on quality and client satisfaction. Simply take a photo of the damaged product or packaging and email it to firstname.lastname@example.org
. We will contact you to rectify the situation, which in some cases will mean replacement of the damaged product or a refund. Customer service is very important to us, so we will need notice within ten days of receipt of the damaged product. We will arrange for you to return your damaged order, packing material, and paperwork and ship your replacement. If you receive a damaged order due to courier damage, notify them immediately. FedEx requires inspection of all packing material to determine if the order was damaged due to shipping.
I’ve been hearing about 4-color printing and 6-color printing? What’s the difference?
Frankly, the differentiations between 4-color and 6-color printing are minimal. We use printers that offer 4-color, 6-color, 8-color, and even 10-color printing, all of which are indiscernible to the end consumer.
Do you offer discounts on studio samples?
Yes, we offer studio sample discounts on gallery wraps and float wraps. Visit the FAQ section to each product to learn more.
There are so many print labs out there. How do I choose?
Litho-Krome ProColor is committed to quality… not just in the products we offer or our services, but our customer service, as well. Our color experts take great care in reproducing your images - keeping your clients happy - and our customer service specialists to ensure your satisfaction.